<h1>Appleton Tanning Salon Frequently Asked Questions</h1> How old do I have to be to tan?
Anyone can tan with us at the Cutting Edge at the age of 16, Wisconsin State Law prohibits tanning under the age of 16.

I can only come before or after I go to work. Will you be open then?
Yes! Every of our store locations are open from 8 am until 9 pm Mon-Fri, Sat 8-6, Sun 10-6. We do close for major holidays, and will post a notice of any closings on the front door of each store ahead of time.

Do I need to make an appointment to tan?
No, Each of our store locations has roughly 40 beds available to help prevent you from having to wait when you come in. So, there is no need to call ahead to schedule an appointment...just come & go as you like!

Do I have to tan at the store where I signed up?
No, Once you sign up at one of our Cutting Edge locations, you are free to tan at whichever location is most convenient to you at that time.

I've heard tanning is bad for you, is this true?
Tanning's provides a wealth of benefits! For more details and scientific research, please visit www.tanningtruth.com Keep in mind that we also offer UV-Free tanning alternatives, which are a wonderful option in place of or in addition to tanning in our regular tanning beds, Please see our stores for details.

I was told that I could not take my child into the tanning room with me. Why is that?
Under State and Federal Law, you are not allowed to have any other person in the room with you when you are tanning. This includes children. We do enforce these laws as requested and apologize for any inconvenience it may cause.

I left something in the room that I tanned in last time. How can I see if someone found it?
Anytime we find anything in the rooms, we keep the item in our store's Lost & Found. Either call or visit the store you might have left the item at, and they will be more than happy to search the Lost & Found for you.

Can I tan if I have a tattoo?
Yes! Be sure to cover your tattoo with an SPF product to help prevent any fading. We offer a Tattoo Balm stick that will help you accurately "draw" the SPF over your tattoo to also prevent any tattoo tan lines.

I was told I had to wait 24 hours to tan again, is this true?
No, you can only tan once a day.

MEMBERSHIP

Can my friend or family member share my membership or minutes?
No, Due to State & Federal Laws, only one person is allowed to tan on an account at a time so that the dates & times of each tan by that specific person may be tracked as required by law. Unfortunately, you cannot share or split your minutes with anyone else, so be sure that each of you purchase the correct package for the most cost-efficient usage.

I don't have a checking account or credit card that you can bill monthly for a membership, what other options do I have?
We do require that you provide us a valid billing account for a monthly membership.
We offer 1 month in Silver and have specials with 2 weeks unlimited in all of our levels.

I was charged for a month that I didn't tan. Can I be refunded that amount?
We do not offer refunds for services that are not used.
When you are on a monthly membership, you are responsible to pay your dues each month whether or not you choose to utilize the service.

What if I can't use my membership for a little while?
Do I have to cancel it & start it back up later on? No, If you are on a monthly membership with us, you have the added benefit of being able to freeze your membership. Freeze payments are a cost of $5.00 per month for up to 4 months.

I changed banks or credit card numbers.
How can I update my billing account?
You will simply need to visit any of our stores in person with the updated billing information (new credit/debit card or voided check), so that you can provide the proper authorization for us to change your billing information. Make sure you do so before the cut-off date of the 15th.

What is the cut off date to make changes to my account?
All requests to change billing information must be submitted in person by the 15th to take effect the following month. All requests to cancel your membership must be by the 15th of the month as well.

FREEZE OR CANCEL

When will my membership end after I submit my cancellation request by the 15th of the month?
Your last tan date and any final payment information will be posted on your tanning account within a week or two after you have signed a cancel form. You may come in or call to find out about the status of your account.

How do I reactivate my account if I am on Freeze?
Your account will automatically reactivate after the indicated months of freeze and will start taking out full payments again.

What procedures do I need to follow to cancel my membership?
You must visit us in person at either of our store locations to sign a cancellation form. We do not accept any requests verbally, by mail or fax or over the phone.

MAGIC TAN

Will the Magic Tan turn me orange?
No! Contrary to the famous Friends episode, the Magic Tan will not turn you orange. The Magic Tan solution is a clear DHA, which oxidizes your skin to turn it a natural tan color. So, you will turn whatever color you naturally tan to. We also offer options for using the Magic Tan : light, medium or dark, clear or bronze.

I streaked when I used the Magic Tan. Why did that happen, and how can I prevent it from happening again?
Usually when anyone streaks from the Magic Tan, it is from one of a few reasons:
- Your skin may have been too dry. The Magic Tan is designed to spray you evenly. However, the solution is naturally attracted to and will absorb more into dry areas. It is best to exfoliate and moisturize before you use the Magic Tan.

- You may have been moisturizing with a product that contains oil. Anytime you moisturize with certain oils, there will be patches of your skin that are oilier than others. The oils will prohibit that area of skin from absorbing the solution properly, and as much as the other areas.

- You may have not dried off completely. Your body can only absorb so much solution, and is designed to be a "quick dry" so that it is absorbed quickly. However, everyone's skin surface area is different. So, more than likely you will have excess solution on you when you get out of the booth. It is important to dry off completely, as if you were getting out of the shower, to remove all excess solution from your skin.

- Also, be sure to be careful when putting on the Barrier Cream. If you get the cream in an area you did not intend to, you will not get any Magic Tan solution in that area.

TANNING LOTIONS

Why would I need to tan with indoor tanning lotion?
When I went in to tan, I was told it was important.
- Tans you twice as fast, moisturizes your skin, prevents after tan odor.
- It is also important to switch up your lotions to continually stimulate your skin and enhance you results.

What if I buy a product that I don't like anymore...can I exchange it for another one?
We do not allow any refunds or exchanges of products. We do, however, offer smaller lotion packets that you may purchase beforehand to see if you like the lotion before you purchase the full bottle.

How do I know if I should be tanning with a BRONZER or TINGLE lotion?
Lotions that contain bronzers are a wonderful option to help enhance your tanning results, Single Bronzers have a cosmetic bronzer in the lotion to help you tan naturally, and also add a bronze highlight on the surface of your skin. Dual Bronzers have both this cosmetic bronzer, as well the same DHA that is in the Mystic Tan solution. So, you get triple results by tanning naturally, allowing the DHA to oxidize your skin to deepen the color, and by adding a cosmetic bronzer to the surface of your skin.

- WHEN USING ANY BRONZER, BE SURE TO RUB THE LOTION IN COMPLETELY AND EVENLY AND WASH YOUR HANDS AFTER TANNING TO PREVENT ANY STREAKING OR DISOLORATION.

- A "tingle" lotion is a lotion that contains Niacin. This helps to stimulate the blood flow, which helps to boost your tanning results. You will be very red when you leave (and you will feel a tingle), which will fade as time passes. This is a great lotion for anyone who has hit a plateau with their tanning and need to break through it. - DO NOT USE A TINGLE LOTION IF YOU HAVE SENSITIVE SKIN !

CONTACT INFORMATION

If I want to work for the Cutting Edge, how do I apply?
Stop in at either location to pick up an application for stylist or receptionist.
Who is the best person to contact with any other questions that I may have?

Our Tanning Consultants and General Managers who work at each store location are fully trained to answer any questions you may have.